THE ROLE OF TECHNOLOGY IN RESTAURANTS AND ENHANCING OFFERINGS FOR TOURISTS
DOI:
https://doi.org/10.5281/zenodo.21310128Keywords:
technology, restaurants, tourism, digitalization, customer experience, mobile applications, artificial intelligence, virtual reality, digital gastronomy, restaurant managementAbstract
This thesis examines the role of technology in modern restaurant operations and its contribution
to enhancing services and experiences for tourists. The study analyzes the impact of digital technologies,
including mobile applications, online ordering systems, contactless payments, artificial intelligence, virtual
reality, and digital marketing tools, on restaurant efficiency and customer satisfaction. Particular attention is
given to how technological innovations improve tourists’ dining experiences, facilitate access to local cuisine,
and support the development of a digitally integrated tourism ecosystem
References
1. Chen Y., Wang S. Augmented Reality and Virtual Reality Applications in Gastronomy: Enhancing
Consumer Engagement // Journal of Food Innovation. – 2022. – Vol. 12, No. 3. – P. 45–59.
2. Gursoy D., Chi C.G. Effects of COVID-19 Pandemic on the Hospitality Industry: Review of the Emerging
Literature and Future Research Directions // International Journal of Hospitality Management. – 2020. – Vol.
87. – Article 102502.
3. Huang L., Li X., Wang T. Tourist Utilization of Digital Platforms in Dining Experiences: A Case Study of
Urban Tourism Regions // Tourism Management Perspectives. – 2020. – Vol. 36. – Article 100744.
4. Ivanov S., Webster C. Robotics and Automation in Food Service: Opportunities and Challenges //
International Journal of Contemporary Hospitality Management. – 2020. – Vol. 32, No. 11. – P. 3455–3475.
5. Kim J., Lee S. The Impact of Mobile Technology on Dining Choices among International Tourists //
Journal of Travel & Tourism Marketing. – 2019. – Vol. 36, No. 6. – P. 683–695.
6. Li Y., Zhang L., Chen H. Digital Technologies and Customer Experience Enhancement in Tourism and
Hospitality Services // Tourism and Hospitality Research. – 2022. – Vol. 22, No. 4. – P. 412–426.
7. Zhang X., Liu Y., Chen Z. Virtual Kitchens and the Future of Food Service Operations // International
Journal of Hospitality Management. – 2021. – Vol. 94. – Article 102857.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 GREEN ECONOMY AND DEVELOPMENT
This work is licensed under a Creative Commons Attribution 4.0 International License.